Welcome to our Lume community. We are a mental healthcare system built around better treatments
Welcome to our Lume community!
Get Started
Let’s get started
To request a prescription, briefly answer the questions below and we’ll provide a ready-to-send message to your provider.
Want the Lume pharmacy team to coordinate your prescription request? Click here.
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We will open it up in your email once it is ready. Add your provider’s name and it is ready to send.
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Your message will be copied to your clipboard once it is ready. Add your provider’s name and it is ready to send.
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What to expect
Request a prescription from your provider
We’ll help you prepare a prescription request. You’ll be able to review it before sending to your provider.
Don't have a provider? We will connect you with one here.
Enter shipping and payment details
A confirmation email will be sent to you confirming shipping address and payment method.
We will confirm shipping and payment information after your prescription is sent by your provider.
Medication delivery
Medication ships to your doorstep in discreet packaging with expedited 2-day delivery.
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Frequently Asked
Questions
I have a primary care doctor, but am interested in getting a mental health provider. What should I do?
If you have a primary care doctor but want a prescriber who specializes in mental health treatment, we are happy to connect you to a provider in our network here.
Do I need an existing mental health prescriber to use this option?
Yes, if you have an existing mental health prescriber (MD, PA, NP), then you are in the right place. If not, no worries, checkout our provider network here.
Who decides what the appropiate medication is for me?
Your provider will determine the right medication for you (even if that means SSRI+ is not prescribed). General drug information can be found here (drug information under each medication). Otherwise, for any dosing or symptom related questions, please direct your questions to your provider.
How long does the process take from request to delivery?
The time it takes to get your medication depends largely on how long it takes for your provider to send in the prescription request to our partner pharmacy. Once we receive your prescription (and you have completed payment via email link), we will fulfill the prescription within 1 business day, in which subsequently your medication will be shipped via 2 day shipping to your doorstep.
How do refills work?
If you have refills left on a prescription, we will automatically refill your prescription to ensure medication is delivered without interruption (we will give you a 24 hour notice over email to cancel before we do).
If you have no medication refills left, we will send a reminder to your provider to ask for a refill as well as send you a reminder. If no new medication is refilled, you will not receive SSRI+ and will not be charged.
How does shipping + tracking work?
We ship medications to your provided shipping address via 2-day shipping. Once we fulfill your prescription, we will send a tracking number to your email so you can track your medication as it ships from our pharmacy.
When am I billed?
Once you submit a request for a prescription, we will email you with a confirmation email that will ask for your payment method and shipping address. However, we will only charge you once the prescription has been fulfilled.
If I have questions, who should I reach out to?
Reach out to us at hello@lumemh.com with any questions.
Welcome to the Lume provider network
Finding a psychiatrist can be difficult, so we’ve curated a network of mental health providers who offer compassionate care, broad diverse insurance coverage, and a patient-centered approach.
Thank you
We will be in contact soon over email with your provider.
If we have a provider in network who fits the criteria for a good match, you should expect to hear back from us within 24 hours. However, if we need to find a new provider, the process may take a bit longer, and we will let you know. Our priority will always be to find you the best fit provider.
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What to expect
Provider match sent to you via email
Within 24 hours, you will receive an email matching you with a provider.
Meeting with provider
A licensed provider will meet with you and determine the appropriate course of care.
We’ll take care of the rest
You will receive an email from us with next steps if your provider prescribes you a Lucin medication (escilucin, fluoxelucin, sertralucin, citalucin).
Frequently Asked
Questions
How does Lume match me to a provider?
Patient-provider affinity is an important factor in mental health care outcomes. That is why it is our goal to find you a well fitting mental health provider. Fill out the form above, and we will match you with a provider in your state, who takes your insurance coverage, and will do our best to match you with a provider based on your preferences that you indicate. If you ever wish to switch providers, feel free to email hello@lumemh.com.
How quickly will I hear back?
If we have a provider in our network who is a fit, then you will hear back within 24 hours. However, if we do not have a provider in our network, then we will work to find you a provider outside of our network. This process may take a little while longer depending on the constraints of your requirements (ie. state, insurance coverage).
Am I required to meet with the provider once I’m matched?
No, you are not required to meet with the provider we match you with. That is 100% your discretion. If you would like to request a new provider feel free to request one here at hello@lumemh.com
How does insurance and billing work?
Your psychiatric visit can be covered by insurance (as detailed by providers’ own insurance coverage policies). Insurance coverage and billing for the visit will be conducted by the provider.We handle billing for SSRI+ medication.
Currently we are unable to accept insurance due to specific requirements that must be met for reimbursement. However, we have taken an alternative approach by pricing medications transparently without any markups to ensure SSRI+ is comparable to medication copays.
Will the provider prescribe SSRI+ automatically?
No, providers are 100% independent clinicians and will make the best medication choice for you based on their own evaluation. If your provider does not prescribe SSRI+, you do not have to pay anything. We are just happy to have been able to be part of your mental health journey.
What are the next steps if I am prescribed SSRI+?
Once your provider sends your prescription to our partner pharmacy, we will send you an email confirming shipping and payment details. Once we receive this information, our partner pharmacy will fill your prescription, and it will be sent via 2 day shipping.
Who should I talk to about medication questions?
Talk to your provider about any specific medication questions you may have.
If I have questions, who should I reach out to?
Reach out to us at hello@lumemh.com for any questions.
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